Sales Policy for Zinocity Clothing Store


Effective Date: January 4, 2025

Welcome to Zinocity Clothing Store!
At Zinocity Clothing Store, we are dedicated to providing our customers with high-quality fashion that merges elegance with everyday comfort. Our sales policy ensures that your shopping experience is smooth, transparent, and enjoyable. By shopping with us, you agree to the terms outlined in this policy. Please review this policy carefully before making any purchase on our website, Zinocity Clothing Store.

  1. Order Process and Acceptance
    When you place an order with us, you are making an offer to purchase the products in your shopping cart. Your order will be processed as soon as possible, and you will receive an order confirmation email to notify you that your order has been received. However, this does not signify that your order has been accepted. Acceptance of your order occurs when you receive a shipping confirmation email. If there are any issues with your order, such as product availability or payment issues, we will notify you as soon as possible.

  2. Pricing and Payment
    All product prices on the Zinocity Clothing Store website are listed in U.S. dollars (USD) and are inclusive of applicable taxes unless otherwise specified. We strive to ensure that product prices are accurate at the time of posting, but errors may occur. If an error is discovered after your purchase, we will notify you and give you the option to proceed with the corrected pricing or cancel the order for a full refund.

  • Accepted Payment Methods: We accept payments via credit cards, debit cards, PayPal, and other secure payment options available at checkout. Payment is processed securely to ensure your privacy and data protection.
  • Order Confirmation: After completing the checkout process, you will receive an email confirming your order. This email serves as proof that we have received your order, though it is not an acceptance of the order.

  1. Shipping and Delivery
    At Zinocity Clothing Store, we understand the importance of timely delivery and offer various shipping options to suit your needs. Shipping costs will be calculated at checkout based on your delivery address and the selected shipping method.

    • Domestic Shipping: We offer standard and expedited shipping within the United States. Delivery times vary depending on the shipping method selected at checkout.
    • International Shipping: We also provide international shipping to select countries. Additional shipping fees and customs duties may apply. Please note that delivery times may vary depending on your location.
    • Order Processing Time: Orders are processed and shipped within 1-3 business days. Please note that processing times may vary depending on product availability, order volume, and any unforeseen delays.
    • Shipping Address: You are responsible for providing an accurate and complete shipping address. Zinocity Clothing Store is not responsible for delays or misdeliveries resulting from incorrect address information.

  2. Returns and Exchanges
    We want you to love your purchase! If you are not fully satisfied with your order, we offer returns and exchanges within 30 days of receiving your order. For detailed information, please refer to our Refund and Returns Policy available on our website. Please note:

    • Return Eligibility: Items must be unused, unwashed, and in their original condition with all tags attached.
    • Non-Returnable Items: Some items, including final sale products or personal hygiene items, may not be eligible for return.
    • Return Process: To initiate a return or exchange, please contact our customer service team at info@zinocity.com or call us at (660) 679-4258 for further instructions.

  3. Customer Support
    At Zinocity Clothing Store, we are committed to providing excellent customer service. If you have any questions about your order or our products, our customer support team is available to assist you. You can reach us through the following channels:

  4. Promotions and Discounts
    From time to time, Zinocity Clothing Store may offer promotions, sales, and discounts. These offers may be subject to specific terms and conditions. Discount codes must be applied during the checkout process to be valid. Promotions cannot be combined unless explicitly stated in the offer details.

  5. Product Availability
    While we strive to maintain accurate stock levels, availability of items may change depending on demand and inventory. If an item in your order is out of stock, we will notify you promptly and offer you the option to either wait for the item to be restocked, select an alternative product, or cancel the order for a refund.

  6. Privacy and Security
    We value your privacy and take the necessary steps to protect your personal information. For more details on how we handle your data, please refer to our Privacy Policy available on our website. All transactions on our site are encrypted to provide a safe and secure shopping experience.

  7. Liability Limitations
    Zinocity Clothing Store is not liable for any loss or damage that may result from the use of our products, whether due to accident, misuse, or any other cause. Our liability is limited to the total amount paid for the products in question.

  8. Terms of Service
    By purchasing from Zinocity Clothing Store, you acknowledge that you have read and agree to our Terms and Conditions, which govern your use of the website and the purchase of products. These terms are available on our website for your reference.

Contact Information
If you have any questions or need assistance with your order, feel free to reach out to us:

Thank you for shopping with Zinocity Clothing Store, where elegance meets everyday comfort. We are thrilled to offer you a fashionable shopping experience with products that fit seamlessly into your lifestyle!