Refund and Returns Policy for Zinocity Clothing Store


Effective Date: January 4, 2025

Welcome to Zinocity Clothing Store!
At Zinocity Clothing Store, we strive to offer high-quality products and exceptional customer service. However, if you are not completely satisfied with your purchase, we are here to help! This Refund and Returns Policy outlines how we handle returns, exchanges, and refunds for items purchased from our website, Zinocity Clothing Store.

  1. Returns Eligibility
    We accept returns for most items within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

    • The item must be unused, unworn, and in its original condition.
    • The item must be in the original packaging with tags still attached.
    • The return must include a valid proof of purchase (order number or receipt).
    • Items purchased as final sale, including gift cards, are not eligible for return or refund.

    Note: If the product is defective or damaged upon arrival, we will cover the return shipping costs.

  2. How to Initiate a Return
    To initiate a return, please follow these simple steps:

    • Visit our Returns Portal on the website: Zinocity Clothing Store Returns.
    • Enter your order number and email address to locate your order.
    • Select the items you wish to return and specify the reason for the return.
    • Once your return request is approved, you will receive a return shipping label via email.

  3. Return Shipping
    Unless the return is due to a defect or damage caused by us, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

  4. Refund Process
    Once we receive your returned item, we will inspect it to ensure it meets our return eligibility requirements. If the item is approved, we will process your refund to the original payment method. Please note:

    • Refunds will be issued within 5–10 business days of receiving the returned item.
    • If the original payment method is no longer available, we will issue a store credit for the return value.

  5. Exchanges
    If you wish to exchange an item for a different size or color, we recommend returning the original item and placing a new order for the desired item. If the exchange is due to a defective or incorrect item, we will cover the return shipping cost and process the exchange.

  6. Non-Returnable Items
    Some items are non-returnable. These include:

    • Items purchased with a final sale or clearance discount.
    • Gift cards.
    • Customized or personalized items.
    • Intimate apparel, undergarments, or swimwear (unless defective).

  7. Damaged or Defective Items
    If you receive a damaged or defective item, please contact our customer service team at info@zinocity.com or call (660) 679-4258 immediately. We will assist you with arranging a return, exchange, or refund for the defective item. In such cases, we will cover the return shipping costs.

  8. Late or Missing Refunds
    If you haven’t received your refund after 10 business days, please check with your bank or credit card company as processing times may vary. If you’ve done this and still have not received your refund, please contact us at info@zinocity.com for further assistance.

  9. Cancellation of Orders
    Orders can be canceled within 24 hours of purchase. After this period, we are unable to cancel or modify the order. If you wish to cancel an order, please contact us immediately at info@zinocity.com or call (660) 679-4258.

  10. Contact Us
    For any questions or concerns regarding our Refund and Returns Policy, or to request further assistance with a return or exchange, please don’t hesitate to reach out to us:

At Zinocity Clothing Store, we value your satisfaction and are here to make your shopping experience as smooth as possible. Thank you for choosing us!