Shipping Policy – Zinocity Fashion

Effective Date: January 4, 2025

Welcome to Zinocity! We are committed to delivering your orders with the utmost care and efficiency. Our Shipping Policy outlines how we process and ship orders, including delivery options, costs, and estimated shipping times. By placing an order with us, you agree to the terms stated in this policy.

Order Processing

  • Order Confirmation: After placing your order, you will receive an email confirming that we have received your purchase. Please ensure that your contact details are correct so you can receive updates on your order status.
  • Processing Time: All orders are typically processed within 1-2 business days, excluding weekends and holidays. In some cases, high demand or product availability may result in longer processing times. We will notify you if any delays occur.

Shipping Methods and Delivery Times

We offer a variety of shipping options to ensure that your order arrives in a timely manner. The shipping methods available depend on your location. Please note that delivery times are estimates and may vary depending on the carrier and shipping destination.

  • Standard Shipping:

    • Estimated Delivery: 5-7 business days
    • Cost: Free for orders over $50. For orders below $50, a flat rate shipping fee of $5 will apply.

  • Expedited Shipping:

    • Estimated Delivery: 2-3 business days
    • Cost: $15 (may vary based on location)

  • Overnight Shipping:

    • Estimated Delivery: 1 business day
    • Cost: $25 (may vary based on location)

International Shipping

Currently, we only offer international shipping to selected countries. If you’re located outside of the United States, please reach out to our customer service team for more information on international shipping options and costs.

  • International Shipping:
    • Estimated Delivery: 7-14 business days, depending on the destination
    • Cost: Shipping costs will be calculated at checkout based on the weight and destination of your order.

Please note that customs duties and taxes may apply to international orders. The customer is responsible for paying any customs charges or additional fees imposed by the destination country.

Shipping Address

To ensure accurate delivery, please provide the correct shipping address at checkout. We are not responsible for any delays or lost shipments caused by incorrect address information. If there is an issue with your address, please contact our customer service team immediately.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track your order’s status directly through the carrier’s website using the provided tracking number. If you experience any issues with tracking or need assistance, feel free to contact our customer service team at:

Shipping Delays

While we strive to ensure timely delivery, certain factors may affect the shipping times, such as severe weather, carrier delays, or unforeseen circumstances. If your order is delayed, we will do our best to inform you and provide an updated delivery estimate.

Lost or Damaged Shipments

Zinocity is committed to providing high-quality service. However, in the rare event that your shipment is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure that you are either refunded or provided with a replacement.

Shipping Restrictions

Please be aware of the following restrictions:

  • P.O. Boxes: We do not ship to P.O. Boxes.
  • Restricted Locations: Certain locations may not be eligible for all shipping options. In such cases, we will notify you if your order cannot be shipped via your selected method.

Return Shipping

If you need to return an item, please refer to our Return & Refund Policy for instructions on how to return your products. Return shipping costs may be the responsibility of the customer, depending on the circumstances of the return.

Contact Us

If you have any questions or concerns regarding shipping or your order, please do not hesitate to contact us:

Thank you for choosing Zinocity! We are here to provide you with a seamless and efficient shopping experience from start to finish.